It feels really weird and almost wrong to give a car dealership five stars. I usually think of car dealerships as the awful place standing in the way of me and the car that I want. There'll be hours of waiting around, of negotiating, frustration before I threaten to walk out, and then somebody always loses. It's a process I dread. But this place is different. We went to Hyundai of Louisville after having a bad experience at another Hyundai dealership the previous evening. I was expecting more of the same, but Adam made the process easy and actually (dare I say it?) enjoyable. I told Adam how I much I was willing to pay, he said ok, I left with a car. This DOES NOT happen. It took me about five minutes to sign the agreement because it seemed way too easy. "Wait," I said, "we're supposed to negotiate more. You're supposed to tell me that's an unreasonable price and then we fight... what's the catch??" To Adam's credit, he did offer to crumble some papers and stomp away angrily if that would make me feel better. Even during the long process where the paperwork was being finalized, we weren't left alone to wonder what was going on. Someone was constantly coming over to update us and to sit and chat for a bit. We were also taken over to the service department to meet the service manager who was also incredibly welcoming and helpful. (Seriously what are they putting in the coffee here??) We left only a couple of hours later with a brand new car and a new way of thinking about car dealerships, as well as with some new friendships! Many thanks to Adam, Tony, John and everyone that made this experience so easy and awesome! You've earned some loyal customers!
Everyone was very friendly, Chris went above and beyond on assisting with me getting a new vehicle! Also Adam was a great help with choosing with SUV was right for me!
Tony Wilson was a great sales guy, Very fast response to all i need, i recommend this sales person !!!
I was afraid I was going to wear these guys out with all of my emails about pricing and scenarios, but not once did they ever act unprofessional or hurry me, I was treated fairly and respectfully by everyone that helped me ultimately get a great deal on the car I wanted. Thanks, Tony, Adam, David and John for helping me through the process. Ask for Adam he'll treat you right.
We love Chris!!!! We followed him to Hyundai of Louisville from another dealership in Louisville, he is honest, and doesn't sugar coat anything. He always tells it how it is regardless if you like it or not. That type of honesty is rare, and makes buying a car easy and enjoyable!!!!
Hyundai of Louisville is GREAT! Awesome sales and management staff.
Best car buying experience I've ever had. No pressure at all. Tony and Berry were excellent to work with.
Best car buying experience ever! We are loving our 2017 Santa Fe! Thanks to our salesman Barry for everything. We will definitely recommend you all to friends.
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