Olivia was very friendly, listened to what I wanted, and worked with me to get a vehicle I love! All things considered, it was a great experience. ����
Scoll towards bottom for TLDR version. I purchased a 2016 Hyundai Veloster Turbo here in or around June 2017. I had a good experience with the sales rep (but I did know him from high school) and ended up with what I thought was a good deal; reasonable price, several discounts. Since then, within the first four thousand miles I started to have some imperfections in the steering wheel - I don't know how to describe them but on a four thousand mile car it is a little ridiculous. Due to my employment, I am away from home for weeks at a time and I didn't bring it in to mention it to them until roughly 5.5 thousand miles or so. When I did bring it in the lady at the service desk described it as the 'steering wheel falling apart'; the material is worn in several places so it doesn't appear to be something caused by an abrasion or cut/ since it is in roughly 5 places or so. The lady at the service desk made it sound like it would be an easy fix, they would replace the steering wheel no problem... That was in the first couple of days of Jan, they called a week later and asked me to bring it in for the manager to see because he had to sign off on it. I didn't make it back in until the first week or so of February, the manager said that he didn't think that Hyundai USA (corporate?) would want to cover it but that he would try to work it out. Since then I have had no successful communication with the HOL service team, I have asked my old high school friend (the sales rep) to have them contact me several times throughout the month with little success. So the TLDR here is: Sales 5/5 (good price/good sales service.. But i did buy a year '16 car in late '17, so getting a good deal isn't exactly unexpected here?). Service 1/5. Hyundai Of Louisville standing behind their product 1/5. Hyundai corporate standing behind their vehicles unknown/5. I cannot recommend this dealership to anyone else, the purpose of buying a brand new car is that you should be able to reasonably expect to have no cosmetic issues like this for quite some time.. and if you do, there is an expectation that it will get resolved promptly. -Will update if this moves forward.-update: "owner response 5 day ago" stating that they would contact me. Never contacted me.-update 2: they responded again, here, still no phone call or attempt at email/personalized communication... Say that they will not cover. Lowering review to 1 star; can not recommend dealership if they are going to unapologetically drop the ball after making the sale.
Great service! Thank Mark and John!
This is the only place I trust. Jessica is amazing and meeting her is worth the experience in itself. True class here.
- This is the only place I trust. Jessica is amazing and her welcoming and caring vibe is the reason I keep coming back. Give this girl a raise Hyundai and don’t take your car anywhere else Louisville!!!
Friendly low pressure atmosphere. Professional and knowledgeable sales staff made my car purchase easy. Service quick oil change is excellent. Highly recommend to be your first stop to shop.
(Translated by Google) The customer service is excellent !!! They have Spanish speakers to help them!(Original)El servicio al cliente es excelente!!! Tienen hispanos parlantes para ayudarles!
Cars. Korean cars everywhere
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