At Hyundai of Louisville we are committed to customer and employee safety.
Shop Safe, Buy Safe. We Deliver!
We are prepared to deliver a great buying and service experience while maintaining a clean and safe facility for our staff and customers. This is done primarily through “Physical Distancing”.
Below are the COVID-19 Virus “Best Practices” Hyundai of Louisville is taking to keep our staff and customer’s safe:
Employees and customers must wear a mask or facial covering
All staff members are encouraged to wear rubber gloves, especially: Service Writers, Cashiers, Car Porters and Technicians
Service Technicians change gloves with every vehicle they work on
Phones and work spaces wiped clean every four hours
Use gloves when entering customer vehicles for any reason
Steering wheel and seat covers used during vehicle appraisal and Service work
Use wipes and wipe out car rentals after each customer use
Employees are told to stay home if they are sick
Meetings and co-worker outings prohibited
Magazines and public meeting materials removed from common areas
Hourly wipe down of vending machines
Children’s play area toys removed
Hand sanitizer located in numerous places around dealership
Showroom vehicles moved to ensure “physical distancing” is possible
Vehicle test drives can be done alone by customer
Social precautions are also in place:
Wash hands every two hours
Try not to touch your face with your hands
Cough into your elbow
Maintain a distance of 6-feet from other people
Say “Welcome” and politely nod instead of shaking hands with customers
Hyundai of Louisville’s “Concierge Service” is available for Sales and Service
Sales Department Concierge:
Browse online, contact us for an at home test drive
We bring the vehicle to you
Paperwork can be completed online or over the phone to complete the purchase
Vehicle disinfected prior to delivery at customer request
Service Department Concierge:
Appointment made online or over the phone
We pick the vehicle up, service it, and return it
Vehicle disinfected prior to drop-off at customer request
Customer can pay securely via our text bill pay option
Test drives may require credit and insurance verification. Mileage restrictions for Concierge Services are at the discretion of management. Concierge Service does not apply to appointments for Express Services. Contact a Service Advisor for more details.
*Test drives may require credit and insurance verification.