Jeff dowdall was absolutely amazing. It was by far the quickest and easiest vehicle purchase I've ever had

Very easy to work with. It was a quick, efficient process.

I took my mother to look at a used Tucson I saw online at this location. JR/Josh was very friendly, informative, patient, and not pushy. Overall, is was a good experience. We arrived today between 10:30/11:00 am, and could have been done and out the door by noon, BUT (here's why it wasn't a great experience-hence the 4 star rating instead of 5), we had to wait until 4pm to be seen by the only finance person working today. Ok, 1 finance person on a Saturday is ridiculous, but staffing issues happen. However, we didnt require financing. We basically waited all ... Read More

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Google - May 11, 2025

I took my mother to look at a used Tucson I saw online at this location. JR/Josh was very friendly, informative, patient, and not pushy. Overall, is was a good experience. We arrived today between 10:30/11:00 am, and could have been done and out the door by noon, BUT (here's why it wasn't a great experience-hence the 4 star rating instead of 5), we had to wait until 4pm to be seen by the only finance person working today. Ok, 1 finance person on a Saturday is ridiculous, but staffing issues happen. However, we didnt require financing. We basically waited all that time for the finance person, though friendly and professional, to try to upsell packages/warranties, which we had no interest in doing. That part of the buying process was ridiculous and made for an extra long day at the dealership.

Ivan and the rest of the staff were outstanding and awesome. Thank you For all your service you provided.

I was working with Jr and Emanuel both exceptional guys. They're funny not pushy informative and have the patience to deal with questions concerns or anything else you may need. I highly recommend if you visit this location look for these two guys.

Very nice salesmen and finance officer

Chase was awesome. Extremely attentive and articulate. Came in once to look at the car I was interested in. Second visit a signed paperwork. He made the process extremely simple and I am now the proud owner of a Santa Cruz!! Go in and see chase!

Everyone was very nice

Exceptional service, straight forward discussion, easy to work with. This is a great dealership

Kirby, Derek, David Jones & Sanchez (Emmanuel) were absolutely amazing to work with! They helped me find the perfect car for a price that no other dealership would get me & I will forever be so thankful for them! They were patient & so willing to work with me on this massive decision. They listened, they were so fun & they made this process not so scary. I would recommend anyone to go & see them & the entire staff at Hyundai of Louisville on Dixie!

Great buying experience , thanks for all your help Jeff and Justin I know I was a tough sell . Thank you Justin for not giving up on me, and for your continued search and dealing . Yvette Fleming

Jeff went out of his way to get me in this truck so I could get back to work

Everyone was so friendly and helpful. If you ever need a car go there...they are all amazing but definitely hit up Kirby. He was amazing and I will recommend him to any and everyone needing a car!

Very friendly staff, low key and easy to work with. However, purchasing experience was PAINFULLY slow despite 4 days advance notice that car would be purchased and price already agreed upon. And ultimately information given on the car was significantly incomplete in critical areas. Staff was happy to help after the purchase, but with all the time stuck at the dealership trying to buy the car, that info should've been provided at the time of sale.

Jeff Dowdall was an excellent salesman and a big help, he made the process very simple and easy. I enjoy driving my 2024 Hyundai sonata every time I'm in it.

I had a wonderful experience buying my new Kona. My salesman, Jacobi, was a a delight. He was attentive, knowledgeable, and respectful. David took the time to make sure I got the best financing possible and Jeff made signing all the paperwork fun instead of a chore. The Nissan dealership down the street should take lessons from Hyundai. Unlike Jacobi who explained the Kona’s features, the salesman at Nissan texted on his phone the entire time and barely spoke to me. Take a bow Hyundai of Louisville for a job well done!!

(Translated by Google) Excellent service, I personally thank Emmanuel, who was the one who assisted me and helped me get a very good deal, 100% recommended and speaks Spanish, very attentive at all times. 👍 (Original) Excelente atención, agradezco personalmente a Emmanuel,quien fue quien me atendió y me ayudo a conseguir un muy buen trato,100% recomendado y habla español,muy atento en todo momento. 👍

Everyone we worked with from the first phone call to keys in hand was awesome! Chase, my salesman was top notch and got me in what I wanted without a hitch! Friendly, down to earth, and transparent folks yall.

I never like going into a car lot. Seems to have always been so stressful but from start to finish it seem to go smoothly. First with salesman, Kirby. He seem to be very caring. Then Justin the manager, very helpful and quick with responses. David in finance, was very good but also understanding with questions and great at explaining things. Will definitely recommend and let others know. Thank you for making it a smooth process.

Good experience. Would purchase from them again.

Friendly and knowledgeable. The more you are prepared the faster it will be. Minimal pressure to upsell and they were very helpful explaining the best purchase options for my daughter. Now 2 Hyundai’s have been purchased from this location for my family.

Jr. & David were a pleasure to deal with in buying a new car.

We love Jeff W treated us like family even though I am a huge fan of Michigan Go Blue!!!

Nice people and very informative

We had the best experience here! Everyone was so nice and welcoming. We loved our salesmen’s. Kirby Ray and Emanuel Sanchez was the best. I recommend these 2, 100%. They was so helpful and great with my 2 boys. They made us feel like family. It was the best experience. We love our new car!

We are glad we came here for our new Santa Fe. Chase was awesome to work with and the price was straight forward with no hidden costs. Would recommend coming here.

I've just taken my 2025 Santa Cruz in for it's first service and was quite pleased with the service. The only thing that kept me from a 5 star review was their attempt to sell me a fuel system additive over the dirty fuel system for $21. This was the very first service and felt like they just had to make a dollar because the service is included for 3 years. It came across very tacky and the fuel treatment by Lucas can be purchased for less than 10 bucks. Aside from that I had a great experience and will go nowhere else ... Read More

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Google - Mar 12, 2025

I've just taken my 2025 Santa Cruz in for it's first service and was quite pleased with the service. The only thing that kept me from a 5 star review was their attempt to sell me a fuel system additive over the dirty fuel system for $21. This was the very first service and felt like they just had to make a dollar because the service is included for 3 years. It came across very tacky and the fuel treatment by Lucas can be purchased for less than 10 bucks. Aside from that I had a great experience and will go nowhere else for my needs.

I had a good experience overall. They were nice, explained everything and answered all my questions. Jacobi the sales associate helped me and I was able to walk out with a brand new car. He helped me set the features in my car as well as the app set up. The manager was so nice he even bought us chick fil a for our wait.

Great people and good quality cars!

Jacobi is a good guy to work with when buying a car - he invested himself in learning the EV I was interested in, and therefore could give me a good tutorial!

Kirby and the other staff were great to work with. Made my process seamless and easy. Well worth the 4+ hour drive to work with them!

Kirby Ray... Very respectful, knowledgeable sales man.

car sales man Jacobi Scruggs was an excellent guy!! helped me pick out the great car for my budget. thanks Hyundai of Louisville.

Jacobi scruggs was great if you are looking for a hyundai and going here ask for him

Nice people will recommend Dixie location. Staffs are friendly

This is the 3rd time i have brought my vehicles into Hyundai of Louisville. Each visit was pleasant and the staff were professional and kind. Becca helped me with my service and Austin helped me with ordering parts. I will be returning to this location because of how good the staff and services are! Well deserved shout out!

Our salesman was great and super clean dealership.

Junior was the absolute BEST. He listened to what was important to us about the car we were wanting to get. Showed us the two different options we wanted to looked at. We were looking at the Santa Fe calligraphy and limited. He was VERY patient and incredibly kind to us. Then took his time to go over EVERY single button in the car and answer any and all questions that we had. The. Once we decided on the Calligraphy he helped us setup up bluelink. Junior if I could give you 100/10 stars I would. I would HIGHLY recommend having ... Read More

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Google - Feb 16, 2025

Junior was the absolute BEST. He listened to what was important to us about the car we were wanting to get. Showed us the two different options we wanted to looked at. We were looking at the Santa Fe calligraphy and limited. He was VERY patient and incredibly kind to us. Then took his time to go over EVERY single button in the car and answer any and all questions that we had. The. Once we decided on the Calligraphy he helped us setup up bluelink. Junior if I could give you 100/10 stars I would. I would HIGHLY recommend having him as your sales guy! We never felt pressured once. Thank you Junior!!!!! You made our family car turn from a dream to reality!!

Worked with my less than stellar credit, got the payments right where I needed them be, no pressure, extremely helpful and friendly. I work for a dealership and these guys and gals are a step above.

I called for service and was able to get in that day. I had an electrical problem and after inspection, it turned out to be the battery. They replaced it and I had my vehicle back promptly.

We had an excellent experience with Hyundai of Louisville. No stress or no pressure at all. Highly recommend!!

Had to haggle a bit more than I'd have liked. But the sales and finance people were very nice. I got the car I'd had my eye on. I'm happy!

Everyone was very friendly but had a little issue with one manager but they made up for it and gave me what I wanted to sell their used car. So I'm happy about the experience with 3 trips back to the dealership to make the deal. What they did to fix our bad experience was a great job. That's why we went back and signed the deal also.

Prompt initial service. But then had to search for a person to reset the oil change life indicator after I was told the service job was complete.

Absolutely wonderful experience! The process was smooth and my salesman was a joy to work with!

Kirby Ray was genuinely personable, very knowledgeable on the vehicle I was considering, and patiently amd thoroughly answered all my questions. When the price could have become an issue, he worked with Jeff Dowdell in Finance and the GM to make sure we left in the vehicle we wanted and at the price I expected to pay. I'm now driving the coolest, most well equipped SUV I've ever driven and it's thanks to these guys. Will definitely be sending anyone I know in the market for a Hyundai to Kirby and Hyundai of Louisville.

The service team was very courteous.

I had a fantastic experience purchasing a vehicle here. The staff was incredibly friendly, patient, and knowledgeable, making the whole process smooth and stress-free. They took the time to answer all my questions and ensured I was comfortable with every step. Overall, their excellent service made buying this amazing EV even more enjoyable!

Customer service is awesome! Nice and safe vehicles at a fair price!

Jeff and Justin were great to work with. Very fair and made the car buying experience a pleasure.

We just Love our New Car. Everyone involved with the sale, were very professional and informative. We didn't feel any pressure, it was smooth. Thanks Ivan English.

I scheduled an appointment for a safety recall. The work was done but on the Hyundai site for recalls and service campaigns the status was still showing "incomplete" 24 hours later. Additionally, there was visible and noticable grease on the inside of my door on the fabric and door handle. I wiped up the door handle with a paper napkin in my glove box. I might have gone back inside to ask for it to be cleaned but they ran 45 minutes late and I had to get going for another appointment. Follow up-- Within a month of having a ... Read More

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Google - Jan 25, 2025

I scheduled an appointment for a safety recall. The work was done but on the Hyundai site for recalls and service campaigns the status was still showing "incomplete" 24 hours later. Additionally, there was visible and noticable grease on the inside of my door on the fabric and door handle. I wiped up the door handle with a paper napkin in my glove box. I might have gone back inside to ask for it to be cleaned but they ran 45 minutes late and I had to get going for another appointment. Follow up-- Within a month of having a not-so-great appointment, I returned for more recall work. Everything went very well from communication to estimated completion time. My car was left clean and with the same seat settings as when I dropped it off. Much appreciated. Thank you!

quality, skillful, knowledgeable consultants and mechanics. Honest and safe recommendations of repairs to keep your vehicle operative.

Great service from friendly professional woolen. Vert good experience. Going forward I will have all of my maintenance done here.

The staff was pleasant and courteous, and I was immediately informed of the results of my inspection, which along with recommendations

Had my first oil change/tire rotation for my new car. Service was great and fast. Everyone was super nice and no issues at all.

Excellent service! Highly recommended.

My husband and I dealt with Hyundai of Louisville the end of 2024 and bought a beautiful Hyundai palisade . We dealt with Immanuel who was very knowledgeable and professional . We also had contact with Ivan and Justin the sales manager. Justin was attentive to what our needs were, he was respectful, and service oriented. He followed through with all promises made. We also dealt with David Jones in finance. He also was professional and respectful of our time. We would not hesitate to do more business with Hyundai of louisville. Thank you

Had scheduled a 9:15a oil change appt got there about 8:45. Had one var in front of me. There were done with my oil change at 10a but of course my 2023 needed other things worked on like a wheel alignment when new wheels put on 4mo ago. I asked them to make sure all the psi in the tires were pretty even. When all extra services were done finally at 12 noon, got in the car and drive off and noticed the air had not been put in the tires like i asked. So i turned around and went back in to ... Read More

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Google - Jan 4, 2025

Had scheduled a 9:15a oil change appt got there about 8:45. Had one var in front of me. There were done with my oil change at 10a but of course my 2023 needed other things worked on like a wheel alignment when new wheels put on 4mo ago. I asked them to make sure all the psi in the tires were pretty even. When all extra services were done finally at 12 noon, got in the car and drive off and noticed the air had not been put in the tires like i asked. So i turned around and went back in to let them know. They did put the air in the tires. I figure if im paying for an alignment that would be common sense to check the tire pressure how do you know its in alignment? Kind of makes me question what else was not done when i spend all this money $400+. Pros, customer service was good. I will try them again but i am a little apprehensive.

Great experience. The team was very helpful. They quickly addressed my concerns and adequately answered all my questions. Communication was great

Everyone was nice and attentive.

I assume the work was performed properly, but never could get ahold of the service advisor via phone.

Had a very good experience! All employees very service oriented!

Kirby in sales and David in finance were great with our purchase. Kirby made the sale very easy was very knowledgeable and respectful through the entire visit. David was great through the signing process. We will definitely be buying here again.

My service person wasn't very helpful. I received the text message with the suggestions of regular maintenance. I had questions about the problem the car was having, the reason I was there. I waited thinking he would come and ask if I had any questions or explain. I noticed the other customer service advisors did come to talk to their customers to ask if they had questions. I went to the desk with my questions he never look at me when I was speaking to him. I guess he wasn't comfortable. I was paying my bill as he ... Read More

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Google - Dec 27, 2024

My service person wasn't very helpful. I received the text message with the suggestions of regular maintenance. I had questions about the problem the car was having, the reason I was there. I waited thinking he would come and ask if I had any questions or explain. I noticed the other customer service advisors did come to talk to their customers to ask if they had questions. I went to the desk with my questions he never look at me when I was speaking to him. I guess he wasn't comfortable. I was paying my bill as he placed my keys on the counter and walked away saying my car was somewhere to the left. Still not looking at me. It was not anywhere to the left. I had to come back in and ask the very nice lady at the desk. She said it should be parked on the curb. I went back out and I had to look for my car. It was parked around the back of the building not at the left. As I was walking a technician walk out and said it's in the back. I noticed they brought the other customers car to the left side of the building at the curb. Not sure why he appeared so uncomfortable. I prefer my husband to handle these kinds of issues but he was working. The service departments I have had contact with in the past are generally very helpful and courteous. My first time visiting this location. I hope I got what I paid for. Nice and comfortable waiting area.

This was my first time at a dealership and it was really great. My car salesman Chase was amazing and extremely helpful throughout the whole process. Couldn’t have asked for a better person to help me! I would definitely recommend Hyundai of Louisville.

I am a new customer, I took my car in for a multipoint check up. I had an appointment, the car was on the rack within 15 minutes. A broken shock was found and replaced under warranty and I had the 4 wheel alignment. They also assisted me with setting up my Bluelink account (thank you Kevin). It was a very pleasant experience and they have a new customer for my cars maintenance needs.

Ivan is the GOAT! Definitely worth coming here everyone, let it be known.

Very courteous. Took care of car in a timely manner.

Was stranded in side of road towed to Hyundai of Louisville and they took time out their schedule to check to see what was wrong and ordered parts. Would highly recommend

Had a great experience! They didn’t have what I was looking for on the lot but they found one and got it to me asap! Staff was all friendly, all around great experience! My salesman Kirby in particular, I have followed from another location and plan to always work with him! You won’t be disappointed!

Great car buying experience with Emanuel at Hyundai of Louisville. It was worth the 2 hour commute from our hometown.

Kirby was excellent and gave us a competitive deal. He was very personal!